Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"52ef419719d43d069376f90c6538da05545e54f5_lout","branding":{"id":"1","key":"sup","name":"External Partner Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e6f94","headerLinkHoverBGColor":"#1e6f94","headerBadgeColor":"#1e6f94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/926487b9-1905-4bbc-bf37-3302a7050747/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmQ3MGIxMy0xNjA2LTQ4NzctOGIyNi05NDQxZDllZTc2ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyNjQ4N2I5LTE5MDUtNGJiYy1iZjM3LTMzMDJhNzA1MDc0NyI6WyJyZWFkIl19LCJleHAiOjE3NzMwNTgyMTksIm5iZiI6MTc3MzA1NzYxOX0.-2dqSwftkwc5CrQp3PWZJ9ozo8sB3ZlcVCVlm8mjip0&client=b6d70b13-1606-4877-8b26-9441d9ee76f6&mode=fit","logoId":"926487b9-1905-4bbc-bf37-3302a7050747","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmQ3MGIxMy0xNjA2LTQ4NzctOGIyNi05NDQxZDllZTc2ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzMwNTgyMTksIm5iZiI6MTc3MzA1NzYxOX0.cMgjCdlnISqjkv6g5Ao_2zciQtlJmnLCR4IFVwKu2WA&client=b6d70b13-1606-4877-8b26-9441d9ee76f6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#0598f4","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10033,"serviceDeskId":1,"name":"External Partner Support","description":"<p>Welcome Partners! You can raise a request related to CareFlows, search the knowledge base, or provide feedback on your experience.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"42","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing CareFlows? We'll help you out.</p>","icon":10518,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3,1],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"3","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3,1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"7","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"2","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":3,"name":"Logins and Accounts"}],"orderMapping":{"3":[42,3],"1":[42,1,3,6],"2":[1,7],"4":[6],"5":[6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9162eea4-0732-3413-8e79-48a2fba14354","appLinkName":"","appLinkUrl":"","spaceKey":"CSA","spaceName":"CareFlows Support Articles","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CFS","serviceDeskId":1,"kbLinkDomainURLs":["https://it.helpdesk.centeredcare.com","https://centeredcare.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CFS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmQ3MGIxMy0xNjA2LTQ4NzctOGIyNi05NDQxZDllZTc2ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMwNTg4MTksIm5iZiI6MTc3MzA1NzYxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.NFNpMzri9G1sorXq3sGGdrjQ5rQ4yXb6a2gFBznadME","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"b6d70b13-1606-4877-8b26-9441d9ee76f6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":3,"projectId":10033,"issueType":{"id":"10035","name":"[System] Service request"},"form":{"name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","intro":"<p>Request a new account for a system.</p>","instructions":"","icon":10517,"iconUrl":"https://it.helpdesk.centeredcare.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Create an account on Jira","descriptionHtml":"<p>e.g. Create an account on Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Select a system","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Active Directory","selected":false,"children":[]},{"value":"10001","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"10002","label":"Billing Services","selected":false,"children":[]},{"value":"10003","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"10004","label":"Data Center Services","selected":false,"children":[]},{"value":"10005","label":"Email and Collaboration Services","selected":false,"children":[]},{"value":"10006","label":"Financial Services","selected":false,"children":[]},{"value":"10007","label":"HR Services","selected":false,"children":[]},{"value":"10008","label":"Intranet","selected":false,"children":[]},{"value":"10009","label":"Jira","selected":false,"children":[]},{"value":"10010","label":"Office Network","selected":false,"children":[]},{"value":"10011","label":"Payroll Services","selected":false,"children":[]},{"value":"10012","label":"Printers","selected":false,"children":[]},{"value":"10013","label":"Public Website","selected":false,"children":[]},{"value":"10014","label":"VPN Server","selected":false,"children":[]},{"value":"10015","label":"Webstore Purchasing Services","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us why you need an account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2026-03-09T12:00:19+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9162eea4-0732-3413-8e79-48a2fba14354","appLinkName":"","appLinkUrl":"","spaceKey":"CSA","spaceName":"CareFlows Support Articles","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CFS","serviceDeskId":1,"kbLinkDomainURLs":["https://it.helpdesk.centeredcare.com","https://centeredcare.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNmQ3MGIxMy0xNjA2LTQ4NzctOGIyNi05NDQxZDllZTc2ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMwNTg4MTksIm5iZiI6MTc3MzA1NzYxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.NFNpMzri9G1sorXq3sGGdrjQ5rQ4yXb6a2gFBznadME","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"b6d70b13-1606-4877-8b26-9441d9ee76f6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}